Job Description
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Responsibilities
- Manage complex development projects on-time, on-budget, and to client specifications
- Be the leader, driving delivery on time in a client consulting environment.
- Be an effective communicator and innovative problem solver.
- Lead and collaborate with team solution and technical architects to identify and recommend Salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance.
- Evaluate possible application performance bottlenecks at early stages of the implementation & recommend remedial measures.
- Oversee Salesforce.com administrators, developers, and functional analysts to make sure requirements are being met and projects are delivered within scope and exceptional quality.
- Identify detailed business requirements to support Salesforce.com implementation within the scope of prioritized enhancements and projects.
- Lead and collaborate with team members to develop comprehensive training materials and other change management collateral as appropriate for each initiative, deliver training to super users and end users as appropriate.
- Work with technical experts to support and ensure that the technical design aligns to overall business needs.
Qualifications
Required Technical and Professional Expertise
- Over 3+ years of Salesforce platform implementation including Sales Cloud, Service Cloud, and/or Marketing Cloud.
- Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units in Japanese language.
- Ability to lead enterprise engagements, facilitate meetings, and lead customer support projects.
- Experience in professional services or consulting organization preferred.
Preferred Technical and Professional Expertise
- CSM certification or PMP certification.
- Hands on experience with agile / scrum methodology.
- Multiple Cloud certifications (e.g., Sales, Service, etc.).
- Experience with collaborating with developers, clients, other business analysts, Solution Architects, Release Managers, etc.
About the Company
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.